Privacy Policy

This Privacy Policy explains how Clean Sweep Zurich processes personal data when you use poemratroof.click, make an inquiry, or request move-in or move-out cleaning services in the Zurich metropolitan area. It describes the main categories of data, the purposes of processing, disclosures, retention, and the choices available to you under applicable Swiss privacy law.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Email contact

sales@poemratroof.click

Telephone contact

+41 78 561 19 11

Postal address

Binzmühlestrasse 272, 8046 Zurich

Privacy contact

Contact Page

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, you may withdraw it for future processing.

Available rights depend on the legal basis and the nature of the request.

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity before acting on a request. We will review the request, respond within a reasonable period, and explain any limitation if the request cannot be fully satisfied under applicable law or operational necessity.

Requests are handled through a verification process before any disclosure or correction is made.

Data Retention

We retain personal data for the period necessary to manage inquiries, provide services, document completed work, resolve follow-up questions, and meet legal, accounting, or operational obligations. When data is no longer needed, we delete it, anonymize it, or restrict it so that it is no longer actively used, subject to any retention duty that applies.

Data is kept only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our processing practices, website functions, or legal requirements. The revised version will apply from the date it is published unless a later effective date is stated. Where appropriate, we may draw attention to material changes through the website or other reasonable means.

We review this policy when our practices or legal obligations change.

01 · Purpose

Why We Use Data

We process personal data to respond to inquiries, assess property scope, prepare and confirm quotes, arrange appointments and access, carry out cleaning visits, document completion handover, manage payments and records, maintain the website, improve service operations, and comply with legal or accounting obligations. Where condition photos are provided, they are used to review scope and support service coordination.

Processing is limited to service delivery, administration, and compliance.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communication handling, scheduling, payment processing, or other operational functions. These recipients may process data only for the tasks we assign and are expected to protect it through appropriate confidentiality and security measures.

Operational recipients are used only where they assist in delivering the service.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from public authorities. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.

Legal disclosures are limited to what is necessary in the circumstances.

Data category

Data We Collect

We may process identification and contact details, property and access information, booking and appointment details, communication content, service preferences, condition photos if submitted, payment-related information, and technical data such as device and usage records. We collect only what is reasonably needed to handle inquiries, confirm scope, arrange visits, and complete the requested cleaning service.

The categories of data collected depend on the inquiry, booking, and service context.

Collection source

How We Collect Data

Personal data is obtained directly from you when you submit an inquiry, request a quote, book a visit, or communicate with us. We may also receive information from property condition reviews, appointment confirmations, and records created during the handling of your request, including technical logs generated by the website.

Information may come from the website, direct communications, and service-related interactions.

Cookie category

Cookies Used

We may use essential cookies needed for site functionality, preference cookies that remember basic settings, and limited analytics cookies that help us understand how the site is used. Cookie categories may differ depending on the pages visited and the features used.

Cookie use is kept to standard operational and measurement functions.

User control

Cookie Controls

We use cookies and similar technologies only to support site operation, basic analytics, and form handling where applicable. You can manage cookies through your browser settings, and some browser controls may block or delete cookies already stored on your device. If cookies are disabled, parts of the site may not function as intended.

Browser settings and related controls can limit or remove non-essential cookies.